Cleveland State Community College


Upon acceptance, first-time freshmen at Cleveland State will be assigned a Success Coach, who will be reaching out to them through phone calls, emails and text messages to help them complete their requirements and stay on track to graduate! Students are assigned coaches based on their area of study. Students can also visit the Advising Center on campus for additional support and walk-in hours can be found on Cleveland State's academic advising page

Please visit Cleveland State's Student Success Center page for your Success Coach's contact information.

New Student Orientation

This year, Cleveland State’s orientation will occur after students are enrolled/registered for classes. There are ten total orientation sessions, 7 at the Cleveland campus and 3 at the Athens campus, and all new students are required to attend an orientation in-person (there is no online option). Students must create a CougarNet account and complete all admissions and financial aid requirements before being able to sign up for an orientation date. They will also need their Student ID (N #), which is listed on their Cleveland State acceptance letter, to register for orientation. Student also must bring a photo ID to pick up their Student ID at orientation. Orientations are 3.5 hours at the Cleveland campus and 2.5 hours at the Athens location. In addition, students are assigned a Success Coach who is available as a resource throughout the registration process and will contact students upon their acceptance.

Student Portal

Students must create a CougarNet account once they are admitted. CougarNet is available 24/7 and allows students to access many student services, including their class schedule, grades, student emails, fee payments and more! 

Please make sure to contact the Cleveland State helpdesk at 423-478-6210 or if you have any issues logging in!

Verification Process

Cleveland State will start alerting students of verification requirements in April. Students can check their financial aid status on their CougarNet accounts, where missing documents will be marked with a red flag. Once a document is received and confirmed by the school, the flag is updated to show a green checkmark. Once Cleveland State receives all documentation needed, the student will see a red flag on their account that says "File is pending counselor review." This requirement then triggers an alert on the student's account providing them a date by which their file will be completed.

First-time freshmen will be assigned a Success Coach, who will be reaching out to them through phone calls, emails and text messages to help them complete their admissions and financial aid requirements. These students will also receive a weekly "Missing Item," email from the Financial Aid Office to both their Cleveland State email and the email address listed on the FAFSA if they have missing requirements.

The most common documents that students have been missing are usually tax documents, but new Dept. of Education guidelines now allow them to accept signed tax returns (1040, 1040EZ, 1040A) instead of a tax return transcript.

Click here for more information about financial aid at Cleveland State