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Job Title: tnAchieves COMPLETE Coach (Knoxville, TN & Nashville, TN)


Serves as one of sixteen COMPLETE coaches across the state for tnAchieves, a scholarship and mentoring program that works with students, parents, mentors, counselors and various community and technical college representatives. Coordinates all efforts in assigned region related to college access and retention, including student and mentor recruitment. Communicates directly with students and parents to ensure a successful transition from high school to college. Handles logistics for student meetings as well as FAFSA and TN Promise application days. Responsible for implementing a communication model for college students aimed to increase student retention for the most at-risk student population. tnAchieves serves as the partnering organization to Tennessee Promise in 90 counties.


  • Maintain databases relevant to region including demographic and contact information updates
  • Communicate with students and parents
  • Attend FAFSA and TN Promise application days as needed
  • Prepare student meeting packets
  • Conduct student meetings at high schools
  • Serve as public advocate for program and raise awareness with community at large
  • Process confidential and non-routine information including, but not limited to, community service verification, student meeting attendance, processing student excuse forms and ineligibility arguments with post-secondary institutions
  • Assist with mentor recruiting and trainings
  • Assist with planning, application processing and administering tnAchieves Summer Programs
  • Develop relationships with key post-secondary partners to gain knowledge of post-secondary processes and student resources
  • Track communication with college students in database
  • Report monthly COMPLETE interventions via COMPLETE dashboard
  • Attend weekly meeting with Managing COMPLETE coach prepared with status update
  • Attend monthly meeting with Director of COMPLETE prepared with monthly update


  • Bachelor’s degree required
  • Previous non-profit, higher education or volunteer coordination experience preferred
  • Excellent interpersonal, organizational and communication skills (written and verbal)
  • Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
  • Knowledge of higher education and barriers to higher education for underserved populations
  • Comprehension of financial aid processes
  • Ability to cultivate relationships
  • Ability to problem solve
  • Willingness to travel across the state when necessary


  • Number of applicants/percentage from high school
  • Number of applicants who FAFSA file
  • Percentage of applicants who enter college (both community college and other)
  • Percentage of students completing community service requirements
  • Percentage of students persisting and graduating
  • Number of coached students intervened with weekly
  • Percentage of coached students connected with monthly


Salary starts at $35,000 and is based on experience. If you are interested in this position, please send your resume and cover letter to